In conversation with Abdullah Al-Mejhem, Deputy Chief Executive Officer – Private & Consumer Banking

What are the primary pillars of your small and medium enterprise (SME) strategy and how do they link to the broader objectives of the bank?

We have an SME strategy built on three key pillars: strengthening access to finance, advancing digital capabilities and focusing on the customer. 

Our priorities include simplifying banking, developing specialist solutions and empowering SMEs to grow with confidence – all within the broader objective of delivering superior Islamic banking products and supporting our customers’ long-term success.

How has digital transformation impacted your SME services with relation to ease of access and connection?

Our mission to support SMEs is fundamentally linked to technology. We offer solutions such as Payout – an application programming interface-based bulk transfer service that enables instant payments through system integrations – providing SMEs with 24/7 digital banking via online and mobile channels.

We have also developed eRent, the first integrated real estate management platform in Kuwait and the region, which simplifies property management and rent collection.

By combining automation and data analytics, and offering these services as integrated solutions, we empower our customers to operate more efficiently and effectively – enabling business owners to focus on growing their businesses.

What are your next priorities in SME banking, and how will the bank contribute to the development of the larger SME ecosystem in Kuwait?

We aim to expand the SME ecosystem by offering new financial products, supporting entrepreneurship and enhancing digital capabilities. Our goal is to promote sustainable growth and collaboration, and to become a leading SME banking provider in the region—contributing to the definition and future development of a stronger SME ecosystem in Kuwait.

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